Customer Experience survey
We’d love to hear your views on your experience of contacting the Council.
We are always keen to listen to feedback from our customers to help us improve the way you access our services and interact with us. We’d be grateful if you would take a few minutes to answer this survey.
Your views on how you contact us will feed into our new Customer Strategy.
The closing date for responses is 10th October 2025.
Please contact lisa.munga@reading.gov.uk if you have any questions.
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52 participants
Phases
Phases overview
Survey
Results & outcome
Results & outcome
11 October 2025 - 30 January 2026
We will use the feedback from the consultation to inform and influence the Council's priorities in the next Customer Service Strategy, due to be published late spring 2026.